Privacy Policy

This Privacy Policy explains how AiraCare ("AiraCare", "we", "us", or "our") collects, uses, discloses, and protects information when you use our website, mobile application, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Policy.

1. Overview

AiraCare is a connected pet care platform offering pet profiles, veterinary hospital bookings, an AI-powered pet assistant, a pet products marketplace, pet services, health record storage, and a rewards program. Because our Service involves both your personal information and information about your pets, this Policy covers both.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, and password when you register.
• Profile information: optional details such as your address or preferences.
• Pet information: your pet's name, species, breed, age, photos, and health-related details you choose to add.
• Transaction information: bookings, orders, and payment-related details (payment card numbers are processed by our payment providers, not stored directly by us).
• Communications: messages you send us, including via the contact form or the AI Pet Assistant.
• Usage & device information: pages visited, actions taken, IP address, browser and device type, collected automatically through cookies and similar technologies.

3. Pet & Health Data

Information you add to your pet's health record (such as vaccination history, conditions, or medical notes) is used to help you manage your pet's care and, where you choose to book an appointment, may be shared with the veterinary hospital you select so they can provide informed care. We treat this information with the same level of care as other sensitive personal data and do not sell it to third parties.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your account and your pets' profiles;
• Facilitate veterinary bookings, marketplace orders, and service requests;
• Operate the AI Pet Assistant and provide relevant guidance;
• Administer the Aira Points rewards program;
• Send you service-related communications, such as booking confirmations and account notices;
• Send you marketing communications where you have opted in, and allow you to opt out at any time;
• Improve, secure, and troubleshoot the Service;
• Comply with legal obligations and enforce our Terms & Conditions.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing, we rely on: your consent (for example, for marketing communications), the necessity of processing to perform our contract with you (for example, to deliver bookings and orders), our legitimate interests (for example, to secure and improve the Service), and compliance with legal obligations.

6. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Service is used, and support analytics. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Service.

7. How We Share Information

We may share your information with:

• Veterinary hospitals and partners you choose to book with, so they can provide the service you requested;
• Marketplace sellers and service providers as needed to fulfil an order or service;
• Service providers who help us operate the Service, such as hosting, payment processing, analytics, and customer support providers, under appropriate confidentiality obligations;
• Legal and regulatory authorities where required by law, to protect our rights, or to protect the safety of our users;
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy or an updated notice.

We do not sell your personal information to third parties.

8. AI Pet Assistant & Data

When you interact with the AI Pet Assistant, the details you share (such as symptoms or questions about your pet) are processed to generate a relevant response and may be stored to improve the quality and continuity of assistance. The AI Pet Assistant provides general guidance only and is not a substitute for professional veterinary advice; please see our Terms & Conditions for further detail.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal and pet information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

11. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or update your personal information;
• Request deletion of your account and associated data;
• Object to or restrict certain processing of your information;
• Withdraw consent for marketing communications at any time;
• Request a copy of your data in a portable format, where applicable.

To exercise any of these rights, contact us at info@airacare.lk. We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. International Data Transfers

We are based in Sri Lanka, and some of our service providers may process data outside of Sri Lanka. Where we transfer information internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will update the "Last updated" date above when we do, and material changes may also be communicated through the Service or by email.

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15. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

AiraCare
216 Havelock Rd, Colombo 05, Sri Lanka
Email: info@airacare.lk
Phone: +94 76 4353 591